Return and Refund Policy

Last update December 12, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at enquiry@switchon.pk to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Switch On

Attn: Returns

RMA #

C1-41, Block-A, Gulshan-e-Millat Sector 10 Korangi Industrial Area Karachi, Sindh 74900

Pakistan 

Please note, we will be happy to assist the purchaser in order to picking up the damaged/not working product from their home address however, if customer changes their mind and would like to exchange product within 3 days from the day of delivery then they will be responsible for all return shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least five (5) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Please Note

  • Sale items are FINAL SALE and cannot be returned.
  • Purchased item can only be replaced if found damaged/not working state. Warranty is void if SwitchOn label on the product is removed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

03348345678

enquiry@switchon.pk

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We deliver in 4 hours in Landhi, Korangi, Shah Faisal and Malir ordering before 4 pm.